Category Archives: Prison Communication

Securus Technologies Correctional Technology Company Trusted By Over a Million Inmates

The correctional sphere is one of the most technology-oriented sectors these days, thanks to companies like Securus Technologies. It is a company that has made the lives of inmates much easier by providing them the means to communicate with their loved ones. Previously, the inmates and their relatives were able to deliver only when the family members used to visit the jail, but thanks to the technology, now they can talk over the phone as well. Moreover, the latest video conference facility introduced by the Securus Technologies has also facilitated that the inmates and their friends and relatives can video chat through the use of the smart device. It would make it easier for the inmate and their loved ones to not only talk but also see each other.


The company offers its services to over 3,450 correctional agencies across Canada, District of Columbia, and the United States. The inmate communication services provided by Securus Technologies are used by more than 1.2 million prisoners. The count of its customers has been increasing rapidly in the last few years primarily due to the advancement of the technology offered by the Securus Technologies. The CEO of Securus Technologies, Rick Smith, is proud and sure about the services provided by the company. He has also asked the potential and existing customers to visit the Research and Development center of the company in Dallas, Texas to check out the progress made by Securus in developing new and innovative services.


Securus Technologies does not only focus on product development and creation but also on the customer service. The fact that the company has won the Gold Stevie Award for the best customer service signifies the importance the company lays on ensuring customers are treated nicely and served professionally. The company has also received the highest ratings from the Better Business Bureau.



The Primary Role Played by Securus Technology in Crime Mitigation

Securus Technologies is one of the major providers of parolee tracking, detainee communication, and information solutions to the government. Securus has its headquarters in Dallas, Texas, with four other world-class regional offices in Dallas metro. The company serves over 2,600 correctional facilities across 45 states, Canada, Mexico, and District of Columbia.


Similarly, Securus runs as a profit company and serves more than one million inmates nationally. The company is reputable for its responsive customer services, law enforcement, innovative and comprehensive legal solutions.


Securus is majorly recognized for its primary role of serving correctional facilities. In 2006, Securus Company committed $600 million to a three-year investment plan. The main investment focus of the company in this initiative is acquisitions, patents, and technology.


The contraband cell phone control system is among the popular products at Securus. The company has managed to create innovative products in the recent past. For instance, five correctional departments approved of Securus Access solutions in 2006. Securus together with Harris Corporation managed to develop cell offender technology. This success was promptly followed by a wireless containment solution in 2007. This later technology was purposely built to bar the connection between contraband cell phones and mobile networks.


Securus Technology is overly reliable in providing technological solutions to both civil cases and crimes. Most technological solutions developed at Securus mainly seek to protect the rights of the innocent. Securus is holistically committed to mitigating crime while striving to make the world more habitable.


According to one client, the contraband technology developed by Securus enabled them to trace a corrupt staff member. Correctional facilities also admit that phone call information obtained from the inmate has greatly helped them in observing targeted habits such as alcohol. Finally, most correctional facilities now rely on the technological solutions offered by Securus Technology.


How Securus Technologies Is Positively Impacting The Lives of Many People

How is Securus Technologies affecting communities today? That may be a question that is asked by anyone who may have heard of it having a positive impact on communities. It is a program that is having a tremendous opportunity on communities, as law enforcement agencies are capable of utilizing it for the purposes of solving crimes, should there be any talks about crimes in the conversations. Aside from it helping communities, it is important to know exactly what Securus Technologies is and what it provides for its immediate users.


Securus Technologies is a program that is having positive impacts on the lives of inmates, as their visitors are capable of visiting them from the comfort of their very own homes. It is a program that is not only allowing them to communicate with one another via methods of video conferencing, it is also one that is allowing them to set up chat sessions during times that are convenient for them. If you would like to learn more about Securus Technologies and what the program is offering to both its immediate users and those who are not necessarily utilizing it but are also benefiting from it being implemented into the communications systems of many of today’s correctional facilities, feel free to contact a customer service representative today, as they will be more than happy to assist you in your endeavors of potentially utilizing this wonderful program.


Securus Technologies Dares GTL to a Technology Challenge

Securus Technologies, a prominent service provider in the fast-rising corrections market, has challenged its main competitor, GTL, to a technology bake off. In this contest, an independent technology judge will establish who has the biggest and innovative product set, the most advanced high-tech telephone-calling platform, ideal client service, and other related metrics.


Richard Smith’s comments


Securus’ CEO, Mr. Rick Smith, stated that GTL has been issuing statements claiming that its customer services and technology solutions are on the same level with those of Securus Technologies. Therefore, he wants an independent judge to carry out an intensive evaluation of product sets, ranging from customer service models and calling platforms of both companies. He said that comparing Securus’ products with those of GTL is unfair. Over the past four years, Securus has invested more than $700 million in acquiring technologies, tech companies, development of products coupled with a sophisticated Technology Center, and a reliable U.S. Customer Service Center. On the other hand, GTL has only invested a small proportion of what Securus has invested.


What makes Securus to Standout from GTL?



  • Securus manages an in-house call center operated by its employees. On the contrary, GTL outsources a bigger part of its client service.



  • Securus leverages its competent field technicians to provide products and services while GTL has resulted to contracting a significant amount of its work to non-employees.




  • GTL has lost a significant number of its customers to Securus Technologies.


About Securus Technologies


Securus Technologies continues to demonstrate its strong will to serve and connect by delivering technology solutions, including emergency response, biometric analysis, inmate self-service, monitoring products, and communication services to the corrections market. The firm has continued to attract more clients since its establishment. For instance, the company helps 1,200,000 detainees to strengthen their relationships with their loved ones and friends through communication. Over 3,450 facilities depend on products and solutions supplied by Securus to operate smoothly.



Christmas And Securus Technologies

Christmas is a wonderful time of the year, and most people spend it with loved ones, exchange gifts and eat delicious foods. There are some people that don’t get to enjoy the holiday because they are incarcerated. Securus Techologies created the Christmas video visits in order to help the inmates feel that they are part of the holiday, instead of feeling isolated and depressed.


The videos allow the prisoners to see and hear their loved ones. They are able to watch them open gifts and have their holiday meal. It makes them feel as if they are a part of it too. During the month of the holiday, the company will be airing commercials that will allow the public to understand how beneficial these video visits are. The videos are so important because they save the facilities money. They also save the people that would be visiting in person money in terms of gas and time.


Securus Techologies is the leader in the public safety industry. They are always creating new and important ways to make the world a safer place for everyone to live. They deal with over a million prisoners on a yearly basis so they know what is needed in facilities to keep everyone safe. They use interviews, videos and more to ensure that regulations are being met. The company deals in both the civil and criminal sectors of justice, and they are experts at what they do. When they take on a mission, they are always successful. The company, and their employees are determined to create a safer world, and they do so on a daily basis. Whenever they are called upon, they do a fantastic job. They are known all over the world, and they are in demand on a regular basis in the country.